What Customer Information Does Hestian Fair Trade Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Hestian Fair Trade. Here are the types of information we gather.
Information You Give Us: We receive and store information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
Automatic Information: We receive and store information whenever you interact with our website. Like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.
Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
Does Hestian Fair Trade Share the Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order. For example, in some cases items are delivered direct to you from the manufacturer. In this case we pass on your delivery information and phone number to the them so they can deliver the order.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the personal information you provide to us for purchasing of our products or services. Look for the “padlock” symbol in your browser’s status bar.
All processing of credit and debit card orders is done by trusted third parties (Paypal). Read their privacy policies for more information on their security measures.
If we receive your credit card details for a telephone order your details will be kept long enough to process the transaction and then destroyed.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “log off” link located in the top menu bar.
Which Information Can I Access?
Hestian Fair Trade gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. You can check your account information at any time and update it if necessary
Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Hestian Fair Trade. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.
For security purposes Hestian Fair Trade sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.